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Frequently Asked
Questions

  • Can you do "x" whilst I wait?

No, we do not provide any services whilst you wait. This is due to us having to fit things around existing production schedules, as well as the print & finishing time involved.

  • Are you able to photocopy/produce documents?

Because of production queues and the large amount of commercial print we produce, we do not provide these services. We also do not offer paper lamination services.

  • Can you copy & print A2, A1 & A0 plans?

This is a service we provide for commercial businesses. If you need a plan printing or copies made of an existing plan, feel free to get in contact!

  • Can you scan rigid material/oversized artwork?

We are able to scan artwork up to A0 size as long as its on a flexible media. We cannot scan rigid medias over A3, tracing or translucent paper. Our wide format scanner operates at 600DPI.

  • Do you have a minimum charge?

Our minimum charge is £10 including VAT - this is due to needing to handle artwork and set it up for print, as well as covering any admin that comes with smaller orders.

  • Can you do same day or next day turn around?

This is at our discretion. As we are a production printing company we have schedules and production queues that need to be followed. If we are able to fit your job into the queue, a 33% rush charge will be applied to the overall cost of the order to cover the halt placed on an existing job, as well as any wasted time and material from that pre-existing job.

  • How are orders quoted?

Orders are quoted via email and are worked out on either quantity (paper, exhibition graphics etc.) or the square meterage used (vinyls, labels etc.). If you have a project or product that you'd like a quote for, please feel free to contact us!

  • Are you able to do small quantities?

This depends on the product! Minimum order quantities apply for most paper products and varies, where as products such as roller banners & large format print can be ordered from singles to hundreds.

  • Do you sell printer parts and/or ink cartridges?

No, we are not a reseller of printer parts or ink cartridges.

  • Do you have a catalogue of products?

Because of the sheer amount of products, we do not have a full catalogue. However if you wish to browse the types of products we can provide, you can take a look at https://www.scratchprintproducts.co.uk - you can place orders here to!

  • Are you able to produce artwork for my product?

Yes! We have in-house designers that are capable of producing artwork for all of our products. Our design charge is £28+VAT per hour. As an example, a typical business card or flyer can be designed within this time period, including any amendments you require. Corporate bodies & businesses that order regularly will benefit from discounts here.

  • What are your preferred file types?

We typically work with either .PDF, .AI or .EPS files. More often than not, .JPEG & .PNG files are too small/lack the resolution to be printed to a high standard.

  • Can you decorate supplied garments?

Yes, however this is not preferable as sometimes things can go wrong in the decoration process! This would be at your own risk. If we supply the garments, we are able to replace any that have been damaged/incorrectly decorated.

  • Can you print books?

We are able to print saddle stitched booklets in house and are set up for common A5 booklets. Minimum order does apply and artwork must be supplied as a .AI or .PDF with all fonts outlined, with pages in order, IE 1, 2, 3. We are also able to outsource specialist booklets, or books/booklets that require specialist paper stocks or finishing.

  • Do you stock special paper types?

Our stock papers include: 150gsm Silk, 115gsm Silk & 350gsm Uncoated. We may have other papers in stock, however this is not our specialty and these papers have been chosen based on existing contracts. We do not stock or print coloured paper, coloured card, kraft card or any other specialties though we may be able to outsource these papers. Our wide format paper rolls are 90gsm Uncoated, 190gsm Matte & 190gsm Satin.

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